1. Booking & Payment

•    All bookings are subject to availability and must be made in advance through the Company’s official communication channels.
•    To secure your booking, full payment is required at the time of confirmation, unless otherwise stated in the quotation.
•    Specific payment terms (e.g. 50% deposit, balance on delivery) will be clearly indicated in the quotation or as mutually agreed in writing.
 

2. Use of Equipment & Supervision

•    The Client is responsible for always ensuring adequate adult supervision of the equipment.
•    Children should be grouped by size or age and must not engage in rough or dangerous play (e.g. flips, wrestling).
•    No food, drinks, footwear, sharp objects or pets are permitted on the inflatables.
•    The Client must ensure that the setup area is flat, accessible and free of hazards.
 

3. Liability & Indemnity

•    The Client agrees to indemnify and hold harmless the Company, its staff and agents from any claims, damages, injuries or losses resulting from the use or misuse of the rented equipment.
•    This includes injury to participants or third parties and property damage occurring during the rental period.
•    The Company will not be liable for any claims except in the case of gross negligence.
 

4. Weather Policy

•    The Company is not responsible for event cancellations or disruptions due to weather conditions, including but not limited to rain, lightning or strong winds.
•    No refunds will be given for weather-related cancellations or early stoppage.
 

5. Force Majeure

•    The Company shall not be held liable for any delays or failures in performance due to causes beyond its reasonable control. This includes acts of God, fire, flood, national emergencies, public health restrictions or government-imposed regulations.
•    In such cases, the Company will attempt to reschedule the event or offer alternatives where possible.
 

6. Equipment Condition & Damages

•    All equipment is inspected before delivery. Upon delivery and setup, the Client (or a designated representative) is expected to review the equipment for visible defects or issues.
•    By accepting the equipment, the Client acknowledges that it has been received in reasonable working condition and agrees to maintain it responsibly during the rental period.
•    The Client is liable for any damage, vandalism, excessive soiling or loss during the rental period, excluding reasonable wear and tear. 
 

7. Delivery & Setup

•    Delivery timing and setup logistics will be coordinated with the Client prior to the event.
•    The Client must ensure unobstructed access, a suitable setup area and a functioning power source where required.
•    Additional fees may apply for setups involving stairs, long distances or if delivery is delayed due to venue issues.
 

8. Cancellation & Refunds

•    Cancellations made more than 7 days of the scheduled event date may be eligible for a full refund.
•    Cancellations made within 7 days of the scheduled event date may be subject to a cancellation fee as determined by the Company.

9. Insurance

•    The Company maintains public liability insurance; however, this does not cover injuries sustained during play on inflatable equipment.
•    If additional event-specific insurance is required by the Client, this must be requested in advance and will incur additional costs.
 

10. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Singapore.
 

11. Amendments

The Company reserves the right to amend or update these Terms and Conditions at any time without prior notice. Any updates will take effect immediately upon being posted on the Company’s website or through its official communication channels.
 

12. Entire Agreement

This agreement constitutes the entire understanding between the Company and the Client with respect to the rental of equipment and services and supersedes all prior communications, representations, agreements or understandings, whether written or oral.
 

By accepting a quotation or making a payment, the Client confirms that they have read, understood and agreed to abide by these Terms and Conditions in full.
 

For clarifications to our terms and conditions, please contact:
Email: sales@bopandhop.com